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Technical and Operational Support

October 8, 2018

Anytime you are looking to buy new equipment for your workplace, several factors come into consideration.

  • The quality of the equipment
  • How well the equipment fits your exact needs
  • A cost low enough to meet your budget

These are all obviously crucial components in making sure you and your team will be satisfied with the purchase. One factor that may not be immediately considered is the support you will receive after you have made the purchase of your equipment. Receiving immediate technical support with the knowledge and reliability to be able to fix any given problem you may run into is priceless.

This is especially true when you consider the alarming trend of unsatisfactory customer service as of late. In a recent study of 1,000 companies, it was found that the average response time to a customer service email is 12 hours while 62% of companies do not even reply to customer service emails.

Here at PHS West, Inc. we offer all of these aforementioned elements you look for when purchasing equipment along with a first-class technical support team. We boast 25 years of experience in dedicated service to you and your specific needs. We will work with you, side-by-side, from design and purchasing through the life of the product.

Every PHS West, Inc. product comes with 24/7 technical and operational support for as long as you own the product. We understand most applications for our products run on a 24-hour shift schedule and questions do not always come up between 9:00 a.m. and 5:00 p.m. It is, for this reason, we allow our customers to contact us any day, any time, with any question.

We also offer preventative maintenance, on-site service plans and extended warranty options. These plans offer you the peace of mind knowing a local technician is inspecting all points and parts of your product to ensure they are in full operational order. Similar to a 60,000 mile checkup on your vehicle, we go from point to point on your product inspecting and ensuring everything is and will continue to work will for you.

Contact one of our PHS West, Inc. sales and design consultants to discuss how we can best fit the needs of you and your team members today!

 

References: https://www.superoffice.com/blog/customer-service-benchmark-report/

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