What types of carts can a tug move?
With our new universal hitch, Ergo-Express® tugs can pull just about
anything with wheels. The universal hitch latches onto any existing lip
on the bottom of the cart. Constant upward pressure applied to the
hitch ensures a secure grip as the tug moves the cart.
Can we use your tug even if we don’t own the carts in our department
and none of them have hitches installed?
Yes. The benefit of the new universal hitch is that Ergo-Express® Tugs
can now pull almost anything – even if the cart does not have a hitch
installed. It allows you to safely tow any cart without modification.
It attaches in seconds and no assembly is required. Simply link the tug
to your cart and go.
What’s the difference between the compensating hitch and the universal
The compensating hitch allows you to link or “train” multiple carts at
one time, greatly improving both operational efficiency and employee
safety. The compensating hitch requires a specific hitch assembly to be
installed on your cart.
The unique design of the universal hitch allows it to grip and secure
almost any cart without the need for additional hardware installation.
It is ideal to use with carts that do not have a hitch installed and
cannot be modified.
What are the benefits of using a motorized tug?
The two major benefits are efficiency and safety.
With manual carts, moving equipment, supplies, linen or other materials
can require multiple trips with heavy loads. With the help of a
motorized tug, a heavy cart can be moved in one trip with one person.
Motorization also makes transporting the cart safer and easier. You
simply use the tug to guide your cart down hallways and through
doorways rather than pushing, pulling or muscling it where you it need
it to be.
Can you help us determine and demonstrate how these factors would
specifically benefit our organization?
Yes, we offer a free customized risk assessment and cost analysis,
which can be used to determine the benefits of motorization in your
department. This information can be invaluable in your decision-making
and approval processes.
Does a tug require regular maintenance? How frequently?
The only regular maintenance is to replace the battery each year. To
help you remember, a reminder letter is sent on the 11th month of each
year with information on how to order a new battery. Installation is
quick and easy.
Depending on usage, casters and wheels wear out – just like the tires
on your car, but that is a less frequent maintenance item that varies
for every department.
Are you available if I have questions?
Yes, 24/7 technical support assistance is provided for the life of your
cart. It doesn’t end when your warranty ends. You can call any time,
day or night, for anything from how to turn the key to how to replace
What safety features do your tugs have?
Our tugs have numerous safety features built in. These include:
Braking – Immediate controlled deceleration when you release
the throttle. The transaxle is locked so the tug cannot move forward or
backward until you pull back on the throttle.
Motion Alarm with On/Off Control – Alert those around you as
you move. Can also be turned off in quiet surroundings.
Stop Switch – Also called the Emergency Brake Button. This
large, blue button on the end of the controller immediately locks the
brake when depressed, regardless of whether you are traveling forward
or in reverse.
Directional Control – Safety feature that forces you to
cognitively decide if you are going to travel forward or in reverse.
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